Shipping Information

How much does shipping cost?

Delivery charges vary depending on the size and weight of your order and your chosen delivery address.

For an accurate delivery quote: place the items you wish to order in your shopping cart, proceed to the checkout to recieve your delivery quote. Simply enter the details of your shipping address and select the relevant location and click the ‘Update’ button. The shipping cost calculator will display the total cost for delivery to your selected postcode or suburb.

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price.

How long will it take for my order to arrive?

Comfy Critters offers a reliable and affordable delivery service to all metro and regional locations within Australia including Tasmania and New Zealand.

Orders will take between 2 – 10 business days to arrive, depending on your destination and shipping method. Metro orders are usually received within five working days and up to ten days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

How will my order be shipped?

Comfy Critters use courier services to ship your order and therefore you must supply a street address as couriers are unable to deliver items to PO boxes and Parcel Lockers. If you would like to have your order delivered to a PO Box or Parcel Locker you will need to select the Australia Post shipping method.

As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: All requests will be able to be made, however special requests will be at the discression of the courier service.

Do I need to be home to receive my delivery?

If you are not home when the shipping provider attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the shipping provider to arrange a suitable re-delivery date or collection. If for any reason you do not contact them and/or they are unable to contact you, the delivery may be returned to us. If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

Your furry friend may be fine with people entering your property when you are home, but when you are not there it is a good idea to secure them as they may not like the delivery person. Comfy Critters cares about the safety of your furry friend as much as the person that brings your special treats.

Excluded delivery locations

Unfortunately there are locations that we are unable to deliver orders to. This could be due to the courier service or the locations are restricted and required special access.

  • Hospitals
  • Military bases
  • Airports
  • International locations, excluding New Zealand

If delivery to one of these locations is required, please email and we will try and find a way to get your order to you.

Having problems or have a question?

If you are having any issues placing your order, wondering where your delivery is or just want to find out if we can send your order to you, please contact us by emaling